Dell warns of user data breach — 49 million customers affected in security incident, here’s what we know

May 10, 2024 by lisa nichols

Dell has begun sending breach notification emails to some 49 million people whose data was apparently stolen in a recent cyberattack. The type of information involved includes people’s names, postal addresses, and Dell hardware and order information, such as service tags, item description, order dates, and different warranty information. “We are currently investigating an incident … Read more

World’s largest HDD company wants to launch massive 60TB SSD in 2024 — WD CEO spills beans on solid state roadmap as he divulges that enterprise customers want much bigger capacities, fast

May 6, 2024 by lisa nichols

During Western Digital’s recent Q3 earnings call, CEO David Goeckeler disclosed that the ever-growing need for higher capacity and speedier data access from customers across the world is pushing the company to expand its solid-state capacities. The company chalked up a profitable quarter, with revenues soaring over forecast to $3.46 billion, a 29% YoY rise. … Read more

First iPad 3G tablets reach customers: Today in Apple history

April 30, 2024 by miranda cosgrove

The iPad was the fastest-selling new product line in Apple history. Photo: iPad April 30, 2010: Almost a month after the first-gen iPad went on sale, the first Wi-Fi + 3G iPads arrive in the hands of U.S. customers. The devices ship in boxes identical to the Wi-Fi-only models, but with an additional sticker noting … Read more

Apple Asks Customers for Vision Pro Feedback

April 27, 2024 by miranda cosgrove

Apple has been soliciting Vision Pro feedback since the device launched, but this week, the company has picked up on sending out surveys. We’ve had several reports from Vision Pro customers who have been asked to share their thoughts about the device. Apple asks about Vision Pro satisfaction, environment usage, favorite features, what it’s being … Read more

Apple Mistakenly Tells Customers Their iPhone Trade-Ins Are ‘Canceled’

April 25, 2024 by miranda cosgrove

Apple today sent an email to some iPhone Upgrade Program members to inform them that their previously-completed iPhone trade-in has been “canceled,” but the email was almost certainly sent in error based on the circumstances. Apple told customers it never received their iPhone, even though they sent it in months ago. In many cases, the … Read more

Slack rolls out its AI tools to all paying customers

April 19, 2024 by lisa nichols

Slack just rolled out its AI tools to all paying users, after releasing them to a select subset of customers earlier this year. The company’s been teasing these features since last year and, well, now they’re here. The AI auto-generates channel recaps to give people key highlights of stuff they missed while away from the … Read more

How to bring the same B2C customer experience to B2B customers

April 5, 2024 by lisa nichols

B2C e-commerce businesses have set the customer experience bar high for B2B e-commerce business. They are struggling with cost-of-living increases, supply chain shortages, and current economic uncertainties but now the pressure is on them to deliver more Amazon-like experiences as customers expect their physical and digital interactions to be more personalized. B2B businesses must have … Read more

AT&T Notifying Customers About Massive Data Leak

April 1, 2024 by miranda cosgrove

AT&T this week is letting customers and former customers know about a major data leak, and it is sending out emails and resetting passcodes to prevent unauthorized account access. 7.6 million customers and 65.4 million former customers have had their passcodes stolen and have had sensitive data leaked. AT&T claims that there was no unauthorized … Read more

Judge Tosses Out Cryptocurrency Apple Antitrust Lawsuit Filed by Venmo Customers

March 28, 2024 by miranda cosgrove

A lawsuit targeting Apple’s refusal to allow apps to support cryptocurrency transactions was today tossed out by a San Francisco judge, reports Reuters. The lawsuit, which was filed by Venmo and Cash App customers, claimed that Apple drove up the fees charged by Venmo and Cash App by not letting payment apps facilitate cryptocurrency transactions. … Read more

M3 MacBook Air Models Now Arriving to Customers in New Zealand and Australia

March 9, 2024 by miranda cosgrove

It is Friday, March 8 in New Zealand and Australia, which means customers who pre-ordered one of the new machines in those two countries are receiving their MacBook Air models. Introduced on Monday of this week, the updated 13.6-inch and 15.3-inch ‌MacBook Air‌ models are equipped with the same M3 chip that was introduced in … Read more