Tag: Missing

Feel like Prime Video is missing episodes or language options? You’re not alone – and Amazon is planning to fix it

Post author By lisa nichols
Post date April 17, 2024
No Comments on Feel like Prime Video is missing episodes or language options? You’re not alone – and Amazon is planning to fix it

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Everybody makes mistakes, but some mistakes are more serious than others – and when you’re running one of the best streaming services, mistakes such as missing episodes, terrible translations and incorrect titles can be a real problem for your subscribers. According to leaked internal documents seen by Business Insider (via Quartz), some of the errors in Prime Video‘s catalog are so bad that some viewers have been ditching shows entirely.

The documents suggest that at least some of the massive amounts of money Amazon has invested in Prime Video have been undermined by serious catalog errors, and those errors are leading to a very high volume of customer complaints. Some 60% of all content-related customer experience complains last year were about catalog errors, BI reports.

Amazon’s on the Prime Video catalog case

The level of complaints is being taken very seriously by Amazon, which is launching a new program with the target of reducing such complaints by 15,000 per year. The top issues complained about were incomplete or inconsistent titling, and what the documents call “season integrity” problems. That’s when you’re streaming a show only to discover that there are missing episodes, inconsistent playback options or wrongly labeled content. Last year, BI says, Amazon received over 10,000 “customer friction records” related to such issues.

Some of the issues identified in the documents include:

Making episode 2 of The Rings of Power available before episode 1;
losing the Spanish audio from Die Hard With A Vengeance;
translation errors in character names;
incorrect age restrictions in some shows such as Continuum

And many customers took their complaints to other places, such as forums and Reddit. It’s likely that many such customers didn’t complain directly to Amazon, so the number of errors could be higher than the leaked documents report.

The most likely explanation for this is human error: any classification system with lots of data has the scope for problems, especially if your content is coming from lots of different places and in multiple languages. But while such errors are understandable they can also be expensive: the documents suggest that wrongly localized content could lead to 20% drop-offs in engagement. With the streaming landscape more competitive than ever, Amazon is keen to ensure that the best Prime Video movies and best Prime Videos shows can a) actually be found, and b) are watched all the way through.

‘See what you’re missing’ with Apple’s new iPhone comparison tool

Post author By miranda cosgrove
Post date March 27, 2024
No Comments on ‘See what you’re missing’ with Apple’s new iPhone comparison tool

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‘See what you’re missing’ with Apple’s new iPhone comparison tool — Apple wants you to know all the ways iPhone 15 is better than your current handset.
*Screenshot: Apple/Cult of Mac*

The new “Why Upgrade” page on Apple’s website shows users of some older iOS models what features they’d get if they traded up to the latest iPhone 15 series.

The tool says “See what you’re missing“ in hopes of convincing shoppers that it’s time to move on from handsets introduced in 2019 or 2020.

Comparison tool gives ‘reasons to upgrade’ your iPhone

One of the appeals of the iPhone is how long they last. Apple releases iOS upgrades for devices that are 5 years old — the iPhone XR from 2018 can install iOS 17, for example, and run it well.

But as nice as sticking with a tried-and-true model can be, there’s no doubt it means missing out on the latest and greatest features. And Apple’s new “Why Upgrade” tool shows exactly what those are.

It lets users of any model in the iPhone 11 or iPhone 12 series specify their device and the one they are thinking about upgrading to from the iPhone 15 series to see what improvements they’d get.

For example, the tool shows that someone still rocking a basic iPhone 11 moving to an iPhone 15 Pro Max would get a camera with four times the resolution, a GPU that’s twice as fast, a USB-C port, the Dynamic Island and other enhancements.

And to sweeten the deal, the comparison tool includes trade-in values for the older iPhone models. It offers up to $270 off a new iOS handset in exchange for an iPhone 11 Pro Max, for instance.

An old idea wearing a fancy new suit

Actually, there’s nothing really new about Apple’s “Why Upgrade” tool. The company has offered a way to compare all iPhone models for years. There’s even a link to that page from the new one.

The new tool is simpler to use, though. It doesn’t simply present the devices’ specs side by side, then require the user to compare them. It straight up tells them how the newer device is better.

Plus, it emphasizes the handsets that people are most likely to be upgrading from: the iPhone 11 and iPhone 12 series. And the information is presented with more glitz.

So if you have an older iOS device and have been thinking of trading up, take a look at Apple’s new iPhone comparison tool.

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Tags Apples, comparison, iPhone, Missing, tool, youre

Featured

New iPad Pros and iPad Airs could land on March 26, but one model might be missing

Post author By lisa nichols
Post date March 19, 2024
No Comments on New iPad Pros and iPad Airs could land on March 26, but one model might be missing

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It has felt like a very long wait for new iPads, with the most recent ones having landed back in 2022. But that wait might almost be over, as two separate sources suggest that the iPad Pro 2024 and the iPad Air 6 might be announced on March 26.

Chinese leaker Instant Digital and Chinese website ITHome have both put this date forward, as spotted by MacRumors, though the latter mentions that cases for these tablets will apparently start being sold on that date, and seems to use this as evidence for March 26 being the launch date.

In any case, even if these tablets are announced on March 26, they might not ship until a while later, as according to Mark Gurman in his Power On newsletter, these tablets will ship with iPadOS 17.4, and that probably won’t be finished until at least the end of March, after which it will need installing on these slates. So that might mean they don’t ship until the second half of April.

But that doesn’t rule out an announcement on March 26, with pre-orders perhaps opening soon after. Indeed, leaker Ross Young (via MacRumors) has recently said that the iPad Pro 2024 will be announced in late March or early April, and will ship in April.

The iPad Pro 2024 in particular should be worth the wait too, with leaks suggesting it will be the first of Apple‘s tablets to boast an OLED screen, along with a powerful M3 chipset, a landscape-oriented front camera, and maybe even wireless charging via MagSafe.

A missing model

However, the iPad Air 6 might be slightly more disappointing, as the main rumored change there was the addition of a larger 12.9-inch model, but according to leaker ShrimpApplePro, there will probably only be a 10.9-inch version, as we currently have.

That said, they’re basing this on the absence of activity surrounding a 12.9-inch model being assembled in Vietnam, and they note that it’s still possible this larger model is instead being manufactured in China. So while we wouldn’t rule it out just yet – especially as this larger variant has been extensively leaked – they don’t seem very convinced that it’s happening.

Beyond that, this source claims that the iPad Air 6 will have a landscape-oriented selfie camera but otherwise won’t be in for any major design changes. They also claim that of the five colors the iPad Air (2022) is available in (namely Space Gray, Starlight, Pink, Purple, and Blue), either Pink or Blue will probably not be offered with the new model – though presumably a new shade will take its place.

As ever, we’d take all of these leaks with a pinch of salt, but one way or another it’s sounding like we’ll probably see the iPad Pro 2024 and the iPad Air 6 fairly soon.

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Tags Airs, iPad, Land, March, Missing, model, Pros

News

What is the Apple Vision Pro Missing? (Video)

Post author By miranda cosgrove
Post date February 16, 2024
No Comments on What is the Apple Vision Pro Missing? (Video)

Apple Vision Pro

In the rapidly evolving world of virtual reality (VR), the Apple Vision Pro has certainly made waves. However, like any pioneering technology, it comes with its share of limitations and areas ripe for enhancement. If you’re keen on understanding where the Vision Pro stands in comparison to its contemporaries like the Quest 3 and PS VR 2, and what the future holds for this device, the video below from Marques Brownlee explains what the new Vision Pro is missing and what to expect from future versions.

Release Cycle Insights

First off, speculation around the Vision Pro’s update cycle suggests a departure from Apple’s typical annual refresh pattern seen with products like the iPhone. Instead, the Vision Pro might adopt a more staggered, multi-year update timeline. This approach allows for significant technological advancements with each new iteration, ensuring that each version brings a substantial upgrade over its predecessor.

Exploring Current Limitations

Despite its cutting-edge features, the Vision Pro isn’t without its drawbacks. Here’s a closer look at some of the key areas where it falls short:

Shared Virtual Experiences: One of the major criticisms of the Vision Pro is its inability to offer shared virtual spaces. This limitation significantly impacts the social aspect of VR, confining users to solitary experiences.
Spatial Memory: The device’s current iteration doesn’t remember the placement of windows or apps across different physical environments. This means users need to reconfigure their setup every time they switch locations, which can be a hassle.
Integration with iPhone: Despite being part of the Apple ecosystem, the Vision Pro lacks seamless integration with iPhone notifications. This gap hinders users’ ability to stay connected with their phone’s activities while immersed in VR.
Display Technology: While the Vision Pro boasts impressive pixel density, it covers only 92% of the DCI-P3 color gamut. This indicates there’s room for improvement in accurately representing a broader spectrum of colors, which is crucial for a more lifelike VR experience.

Anticipated Improvements

Looking ahead, several enhancements could significantly elevate the Vision Pro’s performance and user experience:

Weight Reduction: A lighter design would make prolonged use more comfortable, addressing one of the common complaints among VR headset users.
Enhanced Screen Recording: Higher quality screen recording capabilities would benefit content creators and users looking to share their VR experiences.
Better Physical Object Recognition: Improved recognition of physical objects, like keyboards within the virtual environment, would enhance the device’s usability and interactivity.

Navigating the Future of VR with Vision Pro

As we peer into the future, it’s clear that the Vision Pro has the potential to redefine the VR landscape. By addressing its current limitations and incorporating user feedback into future designs, Apple can unlock new realms of possibility for immersive digital experiences. Whether it’s through fostering shared virtual spaces, enhancing device integration, or pushing the boundaries of display technology, the next generation of the Vision Pro promises to bring us closer to a future where VR is an integral part of our daily lives.

For tech enthusiasts and VR aficionados alike, these anticipated updates not only signify a leap forward in virtual reality technology but also highlight Apple’s commitment to refining and improving the user experience. So, while the Vision Pro may have its shortcomings, its journey is far from over. With each update, we can expect a more immersive, convenient, and engaging virtual world.

Source & Image Credit: Marques Brownlee

Filed Under: Apple, Technology News

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Tags Apple, Missing, Pro, video, vision