Customer

FCC Fines AT&T, T-Mobile and Verizon Almost $200 Million for Illegally Sharing Customer Location Data

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The United States Federal Communications Commission (FCC) today announced [PDF] that it has fined AT&T, Verizon, and Sprint/T-Mobile $196 million collectively for illegally selling access to customer location information without consent. Sprint and T-Mobile (now merged into T-Mobile) have been fined $12 million and $80 million, respectively. Verizon has been fined almost $47 million, and … Read more

Apple Vision Pro Customer Interest Dying Down at Some Retail Stores

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Apple Vision Pro, Apple’s $3,500 spatial computing device, appears to be following a pattern familiar to the AR/VR headset industry – initial enthusiasm giving way to a significant dip in sustained interest and usage. Since its debut in the U.S. in February 2024, excitement for the ‌Apple Vision Pro‌ has noticeably cooled, according to Bloomberg‘s … Read more

How to bring the same B2C customer experience to B2B customers

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B2C e-commerce businesses have set the customer experience bar high for B2B e-commerce business. They are struggling with cost-of-living increases, supply chain shortages, and current economic uncertainties but now the pressure is on them to deliver more Amazon-like experiences as customers expect their physical and digital interactions to be more personalized. B2B businesses must have … Read more

How Businesses Can Improve Customer Service with ChatGPT

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In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract new ones, and achieve long-term growth. ChatGPT, a large language model developed by OpenAI, has emerged as a powerful tool that can transform customer service operations and enhance the overall … Read more

Using AI to automate customer service workflows

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Businesses considering integrating artificial intelligence into their customer service workflows might be interested in a new video created by IBM. During which Manish Goyal, a Senior Partner at IBM Consulting, discusses the application of AI analytics and automation in customer service to improve customer experiences. He emphasizes the importance of staying ahead of customer expectations … Read more

Creating Assistant API AI customer service automations

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If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of your business or daily lives. You may be interested in a new video created by Corbin AI. Which demonstrates how you can use the OpenAI Assistant API to easily create workflow automations to help with … Read more

ChatGPT for Businesses: Utilizing AI for Customer Support

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This guide is designed to show you how to use ChatGPT for your business. In the dynamic and rapidly changing landscape of technological advancements, companies across various industries are perpetually in search of cutting-edge methods to improve customer interactions and optimize their operational efficiency. Within this context, the emergence of ChatGPT, a sophisticated language model … Read more

Business Selling Tips: How To Use Customer Testimonials For Selling Your Business Online

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86 In the world of business, perception is often reality. When you’re preparing to sell my business online, creating a compelling narrative around your company can be the key to attracting the right buyer. One invaluable tool in this process is customer testimonials. These are not just words of appreciation from satisfied clients; they are … Read more