Tag: blame

Samsung can’t blame Apple’s iPhone monopoly for a lifetime of terrible software

Post author By lisa nichols
Post date March 29, 2024
No Comments on Samsung can’t blame Apple’s iPhone monopoly for a lifetime of terrible software

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The US government says Apple is holding back smartphones. Using tactics that make its competitors seem worse, rather than making its own phones better, Apple has unfairly hurt competitors like Samsung and Google, says the Justice Department. Whether or not the government is right, one thing is clear – Samsung has been making terrible software for years, and it can’t blame Apple.

Among all the major smartphone makers, Samsung saw the threat from Apple’s iPhone earlier than most. Among the biggest phone makers of the day (2007), Blackberry execs dismissed Apple as a consumer play, and Nokia stuck to its aging and unfriendly software. Only Samsung changed course quickly to meet the iPhone.

Nokia N95 closed — The Nokia N95 was the coolest phone ever before the iPhone came along (Image credit: Future)

Unfortunately, Samsung thought the iPhone was all about features. It never understood that the iPhone’s real advancement was making those features so incredibly easy to use with intuitive software.

The first Samsung competitor to the iPhone was the silly little Samsung Instinct, a feature phone running Samsung’s TouchWiz interface, with a better-than-average web browser, music player, and even simple apps. It was terrible, especially compared to the iPhone. But it looked like an iPhone, if you squinted just right. It was a poor replacement, but it checked most of the same boxes.

With Android came a win, but it was the wrong win

Samsung’s first Android phones were equally terrible. Before the Galaxy came along, we got the Samsung Behold, which was the worst smartphone I ever used. It stacked that TouchWiz feature phone interface on top of Android. On a spreadsheet of features, the Behold could match the iPhone row-for-row, but actually using the phone was a terrible ordeal.

When the Samsung Galaxy phones came along, they represented the first win for Samsung, but this victory only pointed the company more firmly in the wrong direction. What made the original Galaxy phone great, especially compared to the iPhone, was the OLED display. Apple didn’t adopt OLED for its iPhone display panels until the iPhone X. Samsung’s OLED Galaxy phones gave the company a win on paper, and that’s the only win that matters to Samsung.

iPhone X

The iPhone X was the first iPhone to match Samsung’s OLED display (Image credit: TechRadar)

Why is OLED better? First of all, OLED looks fantastic, especially on a small display where you can see the difference in contrast up close. Colors pop on an OLED display, and because black areas are completely dark, the contrast level approaches infinity. Second, OLED provides some minimal battery saving, since the dark parts of the screen are not drawing any power. In practice, it’s a small advantage, maybe 5% per day, but it’s measurable.

Samsung had a spec win. It won with a feature the iPhone wouldn’t match. It still used terrible software, still a version of the same terrible TouchWiz interface that it used on the Samsung Instinct feature phone. Even with hardware that could compete with the best, Samsung was hobbled by software that was born in the days when phones were plastic toys.

Fifteen years of spec improvements and bad software

Over the next 15 years, Samsung would follow the same pattern. It would aspire to beat Apple in terms of specs and hardware features. It would win on paper. It would launch phones with more and more.

First we got phones with larger displays. We got a stylus built in, even though we all knew styli were dead. We got more cameras, zoom cameras, then space cameras. We got glass that curved, then glass that folds. Features upon features. No improvement to the software.

Samsung Galaxy Z Fold 5 vs Samsung Galaxy Z Flip 5 side angled closed

Samsung can make phones that fold in half but not good software (Image credit: Future | Alex Walker-Todd)

In all those years, Samsung never made its software better, not better than Apple. We heard about every superlative spec, every clock-beating feat, but as much as reviewers griped and complained about bad, confusing, and overwrought software, Samsung never budged. It never improved significantly.

Samsung was able to give up glossy plastic phones, removable batteries, home buttons, and everything else, just to beat the iPhone. Somehow, it never cared enough about improving its software. Or else, it never thought beating Apple at software would be possible.

Maybe Apple is winning because … it’s better?!

There are many reasons why Apple has the huge market share it claims, and Samsung lags far behind in the US. I’d say that Apple simply makes a superior product. The iPhone, and I mean every iPhone from the least to the best iPhone, is better than the Samsung Galaxy S24. Unless you are buying the absolute best Galaxy S24 Ultra, you are buying an inferior phone.

The reason is software. Apple’s iOS 17 software isn’t just better, it is an entire experience. The features and the hardware and the software all work together seamlessly. Sometimes it works so well it can be frightening.

iPhone 14 Pro with purple contact poster on screen for author

Admit it, iOS 17 just looks cooler than anything from Samsung (Image credit: Future / Philip Berne)

Samsung’s Galaxy phones are good in spite of the software, just barely. Its best Ultra phones are so packed with useful features that we must forgive the terrible interface, clogged menus, and overwhelming home screens. However, if you don’t find those features useful, or if you never find those features at all, the Samsung Galaxy S24 Ultra won’t be a phone you enjoy, unlike the iPhone.

Whatever the Justice Department decides to do about Apple, I hope Samsung turns a blind eye, because its problems have nothing to do with Apple’s market power. Samsung has had the same problems for years, and if it expects sympathy for falling so far behind, it must fix its terrible software first.

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Tags Apples, blame, iPhone, Lifetime, monopoly, Samsung, Software, terrible

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Don’t blame Apple for the US smartphone market, blame the US carriers

Post author By lisa nichols
Post date March 28, 2024
No Comments on Don’t blame Apple for the US smartphone market, blame the US carriers

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Write this down, because I’m going to tell you my secret to understanding the US mobile industry for the last 20 years. The answer to everything is ‘The Carriers.’ Every question, every conundrum. If you want to know why we DO have this, or DON’T have that? The answer is the US carriers: AT&T, Verizon, and T-Mobile. How has Apple managed to achieve monopoly power in the US and draw the ire of the Justice Department? The answer is the US carriers.

Apple iPhone 15 Pro Max in front of stalactite photo — (Image credit: Future / Philip Berne)

One of the strongest points that Apple makes in its rebuttal to the government’s lawsuit is that the government is considering only the US market, but Apple competes on a global scale. In the global market, Apple’s market share is much lower than in the US alone. It owns closer to 20% of the global market, as opposed to more than 60% of the US market.

Why is there such a huge difference? Is it because Samsung is incredibly popular everywhere else in the world? Are Google Pixel phones and Motorola Razr phones catching on like wildfire? Of course not. It’s because there are lots of phones in the rest of the world that you simply cannot buy here in the US.

Half of the Top 10 phone makers don’t sell phones here

The top ten phone makers in the world include Apple, Samsung, OnePlus and Motorola. It also includes Xiaomi, Oppo, Vivo, Huawei, and Realme. While Oppo’s subsidiary brand OnePlus sells phones in the US, none of those latter brands are available here. Why not? Check your notes, you wrote down the answer.

It’s because of the US carriers. Okay, we can’t blame the US carriers for the US government’s ban on Huawei products (though the government hasn’t offered specific evidence to support that ban). The rest of the phones, though, are not available in the US because the carriers don’t sell them. You can find them through grey market import channels, but they won’t have a local warranty, and they may not support local networks properly.

Huawei MWC

Huawei showing phones at MWC in Barcelona, Spain (Image credit: Huawei)

It’s unclear why the US carriers don’t sell half of the top phone brands here in the US, and we can only add blind speculation. Is there a political motive, as all of these brands are Chinese? I’ve personally heard from a mobile industry analyst that the US government has in some way influenced the carrier decision to forego selling most new Chinese phones. That analyst wouldn’t go on the record, so I take that possibility with a huge grain of salt.

The other possibility is that it is simply cost-prohibitive for a foreign manufacturer to sell phones here. If you want to sell phones in a US carrier store, you need to work with the carriers. That means sending hundreds of devices to labs for testing, and adjusting everything on the device that fails those stringent tests.

It means a lot more localization work for each phone. The US carriers will also want a marketing commitment, or else the phones will end up on the shelves in the back, behind all the iPhones and Galaxy phones and no-name budget phones with Verizon or AT&T branding.

It is easier for US carriers to sell you an iPhone

when you have a problem with your iPhone, you don’t need to call Verizon. You can call Apple

The same motivation that keeps the US carriers from selling these competing phone brands is also what keeps the iPhone at the top of the pile. It is very easy for US carriers to sell the iPhone. Apple spends a lot of its own money on marketing, alongside whatever the carriers are spending. There are rewards and incentives for selling more iPhones, especially with AppleCare attached.

Best of all, when you have a problem with your iPhone, you don’t need to call Verizon. You can call Apple. In fact, Apple would probably prefer you call them directly.

Most companies hate customer service calls because they cost a lot of money and don’t result in more sales. Carriers will refuse to stock phones if those phones are going to cause a lot of customer service calls. That’s another reason we don’t see Chinese phones, which tend to have poor localization and language issues, in US carrier stores.

The US carriers buy more iPhones than anybody else

Apple isn’t to blame for its overwhelming market share. Instead, blame its largest customers, the ones that buy so many iPhones that Apple’s dominance is inevitable. Apple’s top customer isn’t you or me. It’s the US carriers. Apple sells millions of phones directly to US carriers, and they sell them to us.

Most people in the US still buy their phone directly from their mobile carrier. While Apple and Samsung both sell directly, and Apple even has a store in your local mall, most iPhone owners in the US bought their phone from AT&T or Verizon or T-Mobile, or one of the smaller (often wholly-owned) networks that buy bandwidth from those three. After all, the carriers give you the best deal on a new phone if you sign up for a long-term contract, and who can afford to pay hundreds upfront these days?

A person looks at an Apple Watch on their wrist. The device is warning them that they have a high heart rate.

Verizon will give you an Apple Watch for free right now (Image credit: Apple)

If there is a reason that the Apple iPhone is the dominant phone on the market, the reason is the US carriers. They sell more iPhones than Apple directly, along with the Apple Watches that keep you locked into Apple’s platform. Verizon often gives away a free watch and a free tablet if you connect all of your devices to their network; we see this deal every time a new model is launched.

Not only is Apple not solely responsible for its US market dominance, but it’s also fair to say that the US cellular market could use some scrutiny. After T-Mobile swallowed up Sprint, US customers were left with a much less competitive market.

Instead of going after Apple for dominating the market, the Justice Department should encourage the US mobile networks to offer more options in stores. The rest of the world has far more options, and the global market is more competitive. If the US carriers are the reason we don’t have the same choice as the rest of the world, maybe it’s the US carriers that are the problem, and not Apple.

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Tags Apple, blame, carriers, Dont, Market, smartphone

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Almost half of IT teams are burnt out as a result of war rooms, as ‘blame game’ culture becomes the norm for most organizations

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New research has found that almost half (49%) of IT teams are suffering from burnout as a result of war rooms made necessary by the rampant ‘blame game’ being played between IT teams and third-party service providers.

A significant majority (91%) of organizations are still embroiled in hosting war-room-style meetings to get to the bottom of problems, increasing tensions, duration of incidents, and the risk of losing talent due to burnout.

As a result of such meetings, 46% of IT personnel have lost out on personal time during weekends and evenings, with one in five (21%) considering a change in job due to excessive stress.

Jumping ship to avoid the war room

The research, conducted by Dynatrace, found that less than a third (29%) of organizations use a single unified platform, along with the same data for both monitoring and managing digital services, which results in IT teams and third-parties working from their own version of events when things go wrong.

This lack of observability results in a blame game between IT teams and service providers, as neither are operating from the same data, in turn leading to the war-room-style meetings in order to piece together what went wrong, who was at fault, and what can be done to remediate the issue.

While the data is based on a small survey conducted at a cloud innovation event in Europe, the data points to a significantly larger problem within the IT industry. Rob Van Lubek, Vice President, EMEA at Dynatrace, said, “War rooms are an extremely negative approach to resolving problems, and against the backdrop of continued skills shortages, can significantly deepen resourcing challenges for many organisations.”

“What looked like ‘business as usual’ five years ago is no longer acceptable for many IT professionals, who reassessed their work-life balance during the shift to hybrid working. The high-stress environment of war rooms and the looming threat of emergency conference calls at any hour of the day can lead to a disenfranchised and disengaged workforce that is constantly on the lookout for their next employer.”