Everybody makes mistakes, but some mistakes are more serious than others – and when you’re running one of the best streaming services, mistakes such as missing episodes, terrible translations and incorrect titles can be a real problem for your subscribers. According to leaked internal documents seen by Business Insider (via Quartz), some of the errors in Prime Video‘s catalog are so bad that some viewers have been ditching shows entirely.
The documents suggest that at least some of the massive amounts of money Amazon has invested in Prime Video have been undermined by serious catalog errors, and those errors are leading to a very high volume of customer complaints. Some 60% of all content-related customer experience complains last year were about catalog errors, BI reports.
