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Apple Mistakenly Tells Customers Their iPhone Trade-Ins Are ‘Canceled’

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Apple today sent an email to some iPhone Upgrade Program members to inform them that their previously-completed iPhone trade-in has been “canceled,” but the email was almost certainly sent in error based on the circumstances.

iPhone Trade In Box
Apple told customers it never received their iPhone, even though they sent it in months ago. In many cases, the customers physically handed their iPhones to an Apple Store employee in person, so there is no possible way they could be at fault.

“Because you didn’t trade in your iPhone, we are unable to complete the trade-in process,” the email says, according to a screenshot shared with us by reader Quinn Everett. “The associated loan on this iPhone will resume.”

Everett and others said the Apple Store app also shows their iPhone’s trade-in status has changed to “canceled,” suggesting that Apple’s email is legitimate. The email has been widely shared across the MacRumors Forums, Reddit, and X, with many customers receiving it in the early hours of Thursday morning in the United States.

Many customers who received the email completed their iPhone trade-in last September, when the iPhone 15 series launched, so the delayed timing of the email suggests that it was sent as a result of a system glitch. Apple did not immediately respond to our request for comment, but we will update this story if we receive an explanation.

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TipTop Shop App Offers Single-Transaction Buying, Selling and Device Trade-Ins

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TipTop, an app for trading in used devices and getting instant cash, today launched a new feature called Shop. With TipTop Shop, users are able to buy new, open box, and refurbished items, while also trading in old devices at the same time.

tiptop shop
The feature allows customers to sell items, trade them in, and/or buy new devices in a single transaction. It is a unique option for a trade-in/device selling app, as there is no need for a multi-step process when upgrading to a new device.

Now, with TipTop Shop you can purchase any item and, at the same time, trade in any device from any manufacturer. Cross brand trade-in is an industry first, as other trade-in programs rely on multiple step transactions, gift cards or other complicated arrangements.

Want to trade in your Samsung Galaxy for a new iPad? No problem. An Apple HomePod mini for a solid discount on the new Nintendo Switch? You bet. Trading in your iPhone for a Nothing Phone? We can help with that. And TipTop can do it all in one tap.

TipTop was founded by Bastian Lehmann, the founder and CEO of Postmates, and its marketing VP is former TechCrunch editor-in-chief Matthew Panzarino. The app’s trade-in prices are similar to the prices offered by Apple, though it offers more than Apple on some newer devices and less than Apple on older devices.

The app can be downloaded from the App Store for free. [Direct Link]

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