Tag: cancel

How to cancel NOW broadband

Post author By lisa nichols
Post date May 3, 2024
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Thinking about cancelling your NOW broadband contract? Or looking to move to a different provider that’s faster or more reliable? Either way you’ll probably have questions surrounding how long it will take to cancel, how complex the process is, and what it involves.

Well, the good news is that regardless of whether you’re under contract or you’ve reached the end of your minimum term, leaving NOW broadband is simple. Be aware though, if you’re still in contract, cancelling your NOW broadband package could be more costly than you think.

To help you get the correct resolution for your needs, we’ve put together this guide on how to cancel NOW broadband. Read on to find out how you can cancel your current agreement, how much it might cost, and how to find a better deal online.

Before you cancel NOW broadband

What to consider before cancelling NOW broadband

Check your current contract status

Before you cancel your deal with NOW, it’s important to check the status of your current contract. If you’re still under contract with the company, you’ll need to pay a fee to switch providers. By contrast, if you’re out of contract, you’ll be able to leave for free.

Find out how much switching will cost you

By checking your current contract, you’ll be able to see how much (if anything) cancelling your current NOW broadband deal will cost. As soon as you know how much it will cost you to switch (if anything), you can start to look for a new broadband deal.

Research broadband options in your area

By taking this step, you’ll be able to see how much money you could save by switching providers. If you’re currently out of contract, this could be hundreds of pounds! It’s also worthwhile doing your research as if you are cancelling your NOW broadband due to limited options of service, you might not have many other options available.

You can find out what fibre options through the Openreach network are available using the Openreach ‘Fibre Availability Tool’, or if you are looking at providers not using Openreach infrastructure, you can discover your options by putting your postcode into their website.

What broadband speed do I need?

(Image credit: CASEZY)

How to cancel NOW broadband

You can cancel your NOW broadband package in several ways. Depending on your circumstances, it is more than likely you will be able to cancel your NOW broadband contract through one of its preferred methods, these are:

You can call NOW broadband on 03300 412473. Lines are open 8 am – 8 pm, seven days a week. If you don’t have a NOW calls landline or a call package on your mobile plan, charges may apply.
Alternatively, you can email to cancel your NOW broadband package by contacting [email protected]. You will need to provide some details about your account and NOW broadband may call you back to confirm some of these details.

Contacting NOW broadband via these methods is also advisable if:

You are facing financial difficulty
You are facing critical illness
You are moving home

How to cancel NOW broadband due to a bereavement

If you need to contact NOW to cancel a NOW broadband account due to a bereavement, you can call their dedicated bereavement team on 03303 323 031. You’ll need to have the name, email address, address and postcode of the account holder to hand to ensure a smooth process of cancellation or transfer.

TalkTalk broadband deals

(Image credit: RoyalFive)

Cancel your NOW broadband: frequently asked questions

I’m switching providers, do I need to tell NOW?

If you’re switching to Virgin Media’s cable service or to a Full Fibre broadband connection with a different provider, then you’ll need to tell NOW Broadband about the switch.

You’ll also need to let NOW Broadband know that you’re leaving if the company has previously informed you that you’re able to leave your current contract without paying any charges. You can either inform NOW of your decision before or after you’ve placed an order with a new provider.

If you’re switching to another provider except Virgin Media or if your new contract won’t be a Full Fibre product, then there’s no need to contact NOW broadband. You simply need to place your order with your new provider.

I’m cancelling NOW broadband but not switching, do I need to tell NOW?

If you’d like to cancel your NOW broadband contract and you’re not switching providers, then you’ll need to notify NOW about this. The company will then take the necessary steps to cancel all of your services.

Can I cancel NOW broadband before it goes live?

Yes. You just need to provide as much notice as possible. This way, NOW can ensure that your line doesn’t get switched over.

As a result, if you’d like to cancel before your connection is up-and-running, you should get in touch with NOW by phone before 3pm on the day before your broadband is due to go live or an engineer visit is scheduled to install your line.

Will I need to pay early cancellation fees if I cancel my NOW broadband contract?

Yes, if you’re cancelling before the end of your minimum term. During the cancellation process, NOW will contact you to inform you whether a charge is due, as well as how much you owe.

An early termination charge only applies if you cancel your contract before your minimum commitment has finished, for reasons other than those permitted under your contract.

If you end your membership after the minimum commitment period has elapsed, no early termination charge will be applied. Added to this, if you chose the ‘no contract’ option and paid a one-off fee when you signed up, you won’t have to pay an early termination charge.

How much will I need to pay to leave my NOW broadband deal early?

Your early termination charges will be based on the minimum number of days remaining on your contract, as well as the days you’ve already been billed for. If you have any subscription offers, your early termination charge will be calculated based on your discount price.

Helpfully, on the NOW website, the company shows how much you’ll be charged for each month that remains on your contract (assuming your contract ends on or after 04/07/2023):

– Super Fibre – £18.32

– Fab Fibre – £16.69

– Brilliant Broadband – £16.57

Your final early termination charge will be rounded up to the nearest 25p.

How are NOW broadband’s early termination charges calculated?

To calculate your early repayment charge, NOW will take the monthly charge for your membership plan and then deduct:

– The business costs the company saves by no longer providing you with the service

– A discount for accelerated receipt

The monthly charge minus these deductions is your monthly early termination charge (ETC) rate, which is shown above.

However, it’s important to remember that if you have a discount on your subscription, then this will be deducted from the ETC rate. The company will then multiply your revised figure by the remaining days and months of your minimum term to work out your final early termination charge.

For example, let’s say that you have a Super Fibre Membership for £38.50 a month, with two months remaining on your contract and a £5 discount.

NOW will deduct business costs and accelerated receipt discount, leaving £18.32. The company will then deduct the £5 discount, giving a £13.32 monthly ETC rate. Finally, this will be multiplied by two (the remaining months) and this figure will be rounded up to the nearest 25p. This leaves a final total of £26.75.

Why do I need to call NOW if I’m moving to Virgin Media or a Full Fibre connection?

You need to contact NOW Broadband in these circumstances because the company needs to ensure your details are correct before they start work on your cancellation.

When you contact NOW, the company will explain the cancellation process and help ensure that you avoid any unnecessary gaps in your broadband service.

I’ve changed my mind about cancelling, what can I do?

If you’re still within your cancellation period and you’ve changed your mind about leaving NOW Broadband, then you can get in touch with NOW by phone at 03300 412473. The company will then update your account and ensure that your membership will continue.

How do I cancel my NOW TV membership?

The good news is that you can cancel or change your TV membership at any time. Just go to NOW Membership (you might need to enter your username and password first), and select ‘cancel’ next to the membership type you don’t want any more.

Finding a new broadband provider

How to find a new broadband provider

As well as using our guide to the best broadband deals, we can also help you find a new broadband provider if you’re looking to cancel your NOW broadband with our widget below.

To use it, you just enter your postcode and we’ll be able to bring up all the latest and best broadband deals you’ll be able to get in your location.

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How to cancel Sky Broadband

Post author By lisa nichols
Post date May 2, 2024
No Comments on How to cancel Sky Broadband

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Looking to cancel your Sky broadband contract? Or have you found a great new broadband deal elsewhere that will save you some cash? Either way, you may well have a bunch of questions surrounding how you cancel, how complicated it is, and how long it will take.

The good news is that cancelling your Sky Broadband deal is simple as long as you follow the correct processes. However, if you are still in contract, you may need to prepare yourself to have to pay your Sky broadband contract early.

To help you, we’ve put together this guide that explains exactly how to cancel Sky Broadband. So, whether you’re wondering who to call, whether the switching process can be handled for you, or whether you’ll need to pay any early exit fees, all the information you need to know is right here.

Before you cancel Sky broadband

What to consider before cancelling Sky Broadband

Before you make the final decision surrounding cancelling your Sky broadband contract, you should first consider the following:

Check your current contract status

Before you cancel your current Sky Broadband deal, you should check whether or not you’re still tied into a contract. This is because, if you’re leaving Sky before the earliest agreed date in your contract, you’ll be charged an early termination fee. Meanwhile, if you’re out of contract, you can leave for free.

If you’re unsure how long is left on your current contract, then sign into your Sky account. This information will be clearly displayed and you can access your contract if you’d like further information.

Check what broadband types are available in your area

If you’re cancelling your Sky broadband contract due to the service you are receiving, it’s worth doing some research before you commit to the cancellation. Depending on where you live, different providers will not only potentially be unavailable, but you may also be unable to access some higher-speed broadband options such as Ultrafast, FTTP (Fibre to the Premises) or Gigabit.

If the provider you are looking to switch to uses the Openreach network, you can use Openreach’s ‘Fibre Availability Tool’ to see what speeds you can access in your area. If the provider uses a different infrastructure, you can check what packages you can access by entering your postcode into the provider’s website.

Research broadband deals in your area

Once you know how much it will cost you to switch (if anything), you should look for a new broadband deal. This will show you exactly how much you can save by switching to a different provider. If a new deal is substantially cheaper than what you’re paying now, then it may be worth paying any early exit fees.

Sky Broadband

(Image credit: Sky)

How to cancel Sky broadband

Cancelling your Sky broadband package can be done in a number of ways. Depending on your circumstances, it is more than likely you will be able to cancel your Sky broadband contract through one of its preferred methods, these are:

You can contact Sky directly to cancel your Sky broadband contract using Sky’s messaging service. To use Sky’s messaging service to cancel your account, you must be the named account holder
You can call Sky on 0333 759 3625. If you don’t have a call package, charges may apply. Make sure to check your provider’s tariff guide before you phone Sky as if you’re going to be charged for the call, it will probably be better to use the messaging service.
You can mail a Sky expert by logging in to your account and putting your details into Sky’s online form. A Sky expert will then contact you once your form has been received.
You can write to Sky broadband either by sending an email to [email protected] or writing to Sky Subscriber Services Ltd, PO Box 43, Livingston, EH54 7DD. When contacting Sky via email or post, provide Sky with your full name, address, postcode, and telephone number.

These methods also apply if you are:

Facing financial difficulty
Facing critical illness
Moving home

If you’ve decided that you’d like to cancel your Sky Broadband contract, then you’ll need to provide Sky with at least 14 days’ notice (unless you’re in your cooling off period).

Importantly, this means that you cannot simply cancel your Direct Debit or any other form of ongoing payment. Instead, you must notify Sky directly that you’ll be leaving in 14 days. The provider will then tell you whether any further payments are due (for example, if you’re cancelling within your minimum term then you may need to pay an early termination fee).

How to cancel Sky broadband due to a bereavement

If you are trying to cancel a Sky broadband contract due to a bereavement, the process differs slightly. Sky has a dedicated bereavement team to speak to, just call 0333 2020 912.

Sky broadband router

(Image credit: Sky)

Cancel your Sky broadband: frequently asked questions

To help cover all bases here, we’ve answered a few other common questions consumers tend to have about cancelling their Sky broadband.

Will I need to pay to cancel my Sky Broadband contract?

Early termination charges only apply if you cancel your contract before the end of your minimum term (for reasons other than those permitted under your contract).

This means that, if you cancel your service(s) after you’ve reached the end of your minimum term, you won’t have to pay any early termination charges.

For full details, you should read the details outlined in your contract, which you can view in your online account.

How much will I be charged for leaving my Sky contract early?

The amount you’ll be charged depends on a variety of factors, including:

– How long is left on your contract

– The days in advance you’ve already been billed for

– The products you subscribe to, the price you pay for them and when your subscriptions end

To find out how much you’ll be charged for each remaining month, based on the products you take from Sky, see the company’s early termination charges table.

How are Sky’s early termination charges calculated?

Sky calculates early termination fees by taking the monthly charge for products you have, then deducting:

– The business costs the company saves by no longer providing you with the service(s)

– A discount for expedited receipt (as they receive the payment in a lump sum rather than monthly instalments)

Then, if you receive a discount for a monthly subscription, the company will deduct this amount from the early termination charge rate and then multiply your revised figure by the remaining days and months of your minimum term to work out your final early termination charge.

What is the ‘cooling off period’ for Sky broadband?

Sky Broadband offers UK customers an enhanced ‘cooling off period’ of 31 days. This is higher than the 14 days that’s legally required.

That means that Sky Broadband customers who are based in the UK have the right to cancel their order for Sky Broadband and Managed Installation (or just your Managed Installation), without giving any reason, any time up to 31 days from:

1. Delivery of a Wireless Router

2. Broadband activation

3. Receipt of the relevant terms and conditions for a product or service.

Please note that for customers in the Republic of Ireland, Sky’s cooling off period remains 14 days.

Can I switch to a new provider without telling Sky?

Cancelling your contract with Sky Broadband and moving to a new provider? Well, it may be possible to place an order with a new provider and get them to handle the switching process for you.

There are some exceptions to this rule though, including switching from Sky Broadband, including:

– Switching to Virgin Media

– Switching to BT Ultrafast Fibre

– Switching to a fibre-to-the-premises connection from another provider

– Exercising a right to leave that Sky Broadband has told you about

In any of these circumstances, you’ll need to get in touch with Sky before you leave.

If you’re switching and you know your activation date, then Sky will be able to arrange for your broadband services to be cancelled as close to that date as possible (subject to you serving the required notice period).

Do I need to return my Wi-Fi router?

During the cancellation process, Sky Broadband will inform you whether you need to return your Wi-Fi router. If you need to do this, then the company’s policy says that any equipment must be returned within 60 days, or you will be charged.

Can I cancel my Sky Broadband contract for free if it’s too slow?

Sky has agreed to the Ofcom broadband speed code of practice. This means you can be released from your current contract without paying a penalty if you’re not receiving the minimum speeds you were quoted when you signed up.

However, there are steps you must take before you cancel your contract. First you must contact Sky and provide the company with the opportunity to fix the problem. You can only leave without charge if the issue can’t be resolved.

Finding a new broadband provider

How to find a new broadband provider

If you’re looking to switch away from Sky broadband and find a new broadband deal, you’re in luck. Our widget below can show you all the best broadband deals available in your area at the click of a button.

Simply insert your postcode, filter the deals to your needs, and sign up for the perfect broadband deal for you and your home.

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How to cancel BT broadband

Post author By lisa nichols
Post date May 1, 2024
No Comments on How to cancel BT broadband

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If you’re considering cancelling your BT broadband and instead looking for a new broadband deal, you’ve probably got a whole range of questions about what the process involves, how complicated it is, and how long it takes.

The good news is that the process of cancelling your current BT broadband deal is simple. The bad news is that it may also be expensive if you have a long time left on your current BT broadband deal.

To help you decide whether cancelling your BT broadband contract is right for you, we’ve put together this in-depth guide to the process, covering how you can cancel your current agreement, how much it might cost and how to find a better deal online.

Before you cancel BT broadband

What to consider before cancelling BT broadband

Before you set about cancelling your BT broadband contract, it’s worth considering a number of factors to ensure you’re making the right decision to cancel, for example:

Check your current contract status

Before you cancel your deal with BT, you should check the status of your current contract with the company. If you’re currently under contract, you’ll need to pay BT an ‘early termination fee’. However, if your contract has ended, you can leave for free.

BT will always notify you when your contract ends, but it’s possible that you missed their memo. So, checking your current status is vital. If you’re unsure how long you have left on your current deal, you should log into your BT account and check the information on your latest bill.

Check how much switching will cost

Checking the status of your current BT broadband contract will ensure that cancelling your current deal will not cost you any unexpected sums. You can work out the most your early cancellation fee will cost by multiplying how much you pay per month, by how many months you have remaining on your minimum term. BT then take off a sum due to reduced costs, early payment, and VAT, leaving your actual final payment much lower than you will have calculated.

Look at broadband deals in your area

Once you know how much it will cost you to switch (if anything), you can begin to look at broadband deals in your area. By doing this, you’ll be able to see not only what providers are available in your area, but also exactly how much money you could save by moving away from BT broadband. In some instances, you may find that the savings are much higher than the amount you’ll pay out in an early exit fee.

BT Broadband

(Image credit: BT Broadband)

How to cancel BT broadband

If you’re looking to cancel your BT broadband contract, it’s much simpler than you’d expect.

To cancel your BT broadband contract, call BT on 0800 783 1401. Or if you are outside the UK, call +44 150 174 7714.

BT’s phone opening hours are:

Monday to Friday – 8 am to 9 pm

Saturday – 8 am to 8 pm

Sunday – 9 am to 6 pm

You need to provide BT with 30 days’ notice before you leave. So, your BT broadband will be disconnected 30 days after you call the company and cancel your service. Make sure to take this into consideration not only when you choose to cancel your BT contract, but also when you are deciding when your new broadband deal should begin.

If your circumstances are more difficult, it’s also advisable to call BT on the number above:

If you’re moving home
If you’re facing critical illness
If you’re facing cost of living concerns

How to cancel BT broadband due to a bereavement

If you’re cancelling due to bereavement, you can notify BT online using their bereavement contact form, or by phone by calling 0800 169 1663. You’ll need the account holder’s name, date of birth and address if you are calling, or their account number and BT telephone number if you are using the contact form. BT also adds that it’s useful to have their latest bill in case they need other information, such as their account number or last bill amount.

Opening hours to call BT are:

Monday to Friday – 8 am to 9 pm

Saturday – 8 am to 8 pm

Sunday – 9 am to 6 pm

bt broadband deals

(Image credit: BT)

Cancel your BT broadband: frequently asked questions

To help cover all bases here, we’ve answered a few other common questions consumers tend to have about cancelling their BT broadband.

Will I need to pay early cancellation fees if I cancel my BT contract?

If you leave your BT contract before the earliest agreed date, you’ll need to pay what BT calls an ‘early termination fee’. The end of your minimum contract period is usually 12, 18 or 24 months from the date your service began.

So, for example, let’s say you took out BT’s popular Full Fibre 100 package on a 24-month deal and you’re thinking of switching providers even though you’ve only had the service for 18 months.

In this scenario, you’ll need to pay an early termination fee because there’s six months of your contract left to run. However, if you wait for another six months, your contract will end and you’ll be able to leave without paying a penalty at all.

How much will I need to pay to leave my BT broadband deal early?

This depends on how long you have left on your contract.

Generally speaking, BT says that the fee you need to pay for leaving your contract early is the same as the amount that you owe on your contract. For example, if your broadband costs £35 per month and you have four months remaining, you’d need to pay £140 to be released from your contract.

However, the reality is different. This is because, from this sum, the company will subtract the costs they save as the result of you leaving early plus 1% for early payment. Added to this, there are several other slight differences relating to VAT. Here’s an example of exactly how the process works…

As above, you pay £35 per month for your broadband and you have four months of your initial commitment remaining. This means you owe £140.

The company then takes off the VAT, reducing your fee to £116.67. They then take off the costs they save (approximately £15 per month), leaving £56.67. This is then discounted by 1% for early receipt, making the fee £56.10.

Finally, VAT is added back on. This makes the final early termination fee £67.32.

Of course, these sums can be quite complex. If you’re unsure exactly how much you’ll need to pay in early repayment fees, the best way of finding out is to call the company and ask them directly.

What is the ‘cooling off period’ for BT broadband?

BT’s cooling off period lasts for 14 days. This means that, if your service started within the last 14 days (or if you’ve signed up but it hasn’t started yet), you can cancel free of charge.

Can I switch to a new provider without telling BT?

In some circumstances, yes. If you’ve found a new deal with a provider that also uses the Openreach network, then it’s very quick and easy to switch. All you’ll need to do is sign up to a new plan and choose an installation date. Your new provider will handle the rest, including getting in touch with BT to arrange the move.

However, if you’re instead switching to Virgin Media’s cable broadband or an independent full fibre provider, like Hyperoptic, you’ll need to contact BT yourself.

Do I need to return my Wi-Fi router?

Yes. If you fail to return your Wi-Fi router then you’ll be charged up to £50. BT should supply packaging to send back the equipment. If not, you can also drop it off at a BT or EE high street store.

Can I cancel my BT broadband contract for free if it’s too slow?

Yes. BT is signed up to the Ofcom broadband speed code of practice. This means that you may be able to end your contract without paying an early penalty fee if your broadband is too slow.

However, you cannot simply cancel your contract for this reason. Instead, you must give BT the opportunity to investigate and fix the issue.

Finding a new broadband provider

How to find a new broadband provider

As well as using our guide to the best broadband deals, we can also help you find a new broadband provider if you’re looking to cancel your BT broadband with our widget below.

To use it, you just need to enter your postcode into it and we’ll be able to bring up all the latest and top deals you’ll be able to get in your location at that moment in time.

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How to cancel Virgin Media broadband

Post author By lisa nichols
Post date April 30, 2024
No Comments on How to cancel Virgin Media broadband

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If you’re looking to cancel your Virgin Media broadband and move on to a new broadband deal, you probably have a number of questions surrounding how possible it is to do, and whether or not it’s a complicated process.

The good news is you’re free to cancel your Virgin Media contract whenever you want. However, depending on your current contract status with Virgin Media, you may need to pay exit fees to do this. What’s more, because Virgin Media operates on its own independent cable network, switching to a different provider can be a little trickier than usual.

So to point you in the right direction, we’ve put this guide together that explains how to cancel Virgin Media broadband, what key considerations to make first and how and where you can find a new tariff.

Before you cancel Virgin Media broadband

Before you take the plunge and tell Virgin that you want to leave, you should investigate the following first:

Your contract status

If you are still within your fixed contract period, it’s likely that you’ll face a penalty fee if you want to cancel your Virgin Media broadband. Therefore it’s useful to look into your current contract status to see when it ends or if it has already ended and take the necessary steps from there.

The broadband in your area

Even though you can access Virgin Media right now, it doesn’t necessarily mean other ultrafast broadband options are available in your location. Virgin has its own cable network, but most other providers use the Openreach network, so it’s a good idea to check what broadband is available in your area before you switch.

What deals are available

Another big consideration should be what broadband deals are on offer when you look to move to another broadband supplier – especially if you’re looking to save money each month. As such, you should do some market research first to see what the best broadband deals right now might include.

How to cancel Virgin Media broadband

If you’re looking to cancel Virgin Media broadband to your home, there are numerous ways you can go about this.

If your circumstances are more difficult, Virgin Media offers solutions for those moving home, those suffering from a critical illness, those who have had a recent bereavement, and in some circumstances, those struggling with the cost of living. All of these scenarios will be covered below to ensure you know exactly what you need to do to cancel your broadband deal.

An Accept button agreeing to Terms and Conditions

(Image credit: Shutterstock)

For those of you whose fixed-term contract with Virgin Media has ended – or who are still in the initial 14-day cooling-off period – you can cancel without incurring any fees. However, you have to give Virgin 30 days’ notice, as this is stipulated in your contract terms.

You can cancel through any of the following methods:

You can call Virgin Media on 150 from your Virgin Media home phone or 0345 454 1111 from any other phone line.
You can also send them written confirmation that you want to cancel via the post to the following address: Virgin Media, Sunderland, SR43 4AA. You’ll need to make sure you include your name, address and account number.
Finally, you could use Virgin Media’s ‘online chat’ function on its website and this can be an easier form of communication for those who want to cancel quickly but would rather not speak to someone over the phone.

The process of cancelling your Virgin Media deal if you are still in contract is very much the same as if you were no longer under contract. Simply give the 30-day notice using any of the above Virgin Media contact methods. The core difference is the high likelihood that you’ll have to pay cancellation fees – which it calls ‘Early Cancellation Fees’.

How much these fees will be can also vary depending on how long you have left on your contract. In its official guidance, Virgin Media states:

“Early Disconnection Fees vary between customers as the calculation of how much is charged depends on the services that you have, how much you pay for those services (including any discounts or offers), and how much of your minimum period remains for each service. Therefore, the charge will be different for customers, even if services are the same”.

Call Virgin Media on 150 from your Virgin Media home phone or if you are using another phone, call 0345 454 1111.
Send a written confirmation that you want to cancel via post to: Virgin Media, Sunderland, SR43 4AA. Make sure you include your name, address and account number.
Use Virgin Media’s ‘online chat’ function on its website.

If you’re moving house and don’t want to take your broadband with you, the best option is to use Virgin’s online chat or phone service to discuss your options. If you’re still under contract you may also need to pay an exit fee. However, in some cases, these can be waived if you’re moving to a property where you can no longer access Virgin Media’s broadband network.

In the case of a bereavement, Virgin Media has a dedicated phone line where the bereaved or a representative can choose what to do with the account – either close it or transfer it to another person. The number for this is 0800 952 2302 and the lines are open Monday to Friday 8 am to 16:30 pm.

You can also manage this process via email by downloading and completing Virgin’s ‘Bereavement Disconnect form’ and sending it back.

The same helpline – 0800 952 2302 – is also open to those looking to cancel due to critical illness. The customer support on this number should be able to talk you through your options.

If you are struggling financially due to the cost of living crisis, you can also follow the above approaches to look to cancel your broadband. However, Virgin does have social tariffs and other financial support options that they will likely look to discuss with you to see if they can help make your broadband more affordable.

Call Virgin Media on 150 from your Virgin Media home phone or if you are using another phone, call 0345 454 1111.
Send a written confirmation that you want to cancel via post to: Virgin Media, Sunderland, SR43 4AA. Make sure you include your name, address and account number.
Use Virgin Media’s ‘online chat’ function on its website.

Cancel your Virgin Media broadband: frequently asked questions

If you still have further questions surrounding how to cancel your Virgin Media broadband deal, we’ve covered some of the most frequently asked questions below to help you find the information you need.

Does Virgin Media have a cancellation notice period?

The standard notice period for cancellation with Virgin Media is 30 days. This can, however, be waived if certain conditions are met, for example, if your service doesn’t match what was outlined in your Virgin Media broadband contract.

Will I need to return my Virgin Media router?

Sometimes, but not always. It often depends on how old your router is and how long you’ve had it. If Virgin does want its tech back, it will let you know and send you a prepaid package to use to return it.

Can I cancel Virgin Media broadband if it’s being too slow?

Possibly. Virgin has agreed to Ofcom’s ‘broadband speed code of practice’ meaning customers have a right to leave their contract penalty-free. This is providing you can prove Virgin hasn’t delivered a guaranteed minimum broadband speed and that it hasn’t resolved any of these speed issues within a month.

Can I cancel Virgin Media broadband without contacting them?

Yes, but it depends on your new provider. As part of the switching process, some broadband suppliers will say they will manage all of this for you, but it’s still worth letting Virgin know by yourself too, especially if you’re moving mid-contract.

Do I get to keep my phone number?

When you cancel your Virgin broadband, you should be able to keep your old phone number. You just need to let Virgin and also your new provider know that you want to keep it.

Do I get to keep my Virgin Media email address?

Once you leave Virgin Media, your @virginmedia.com email address will be closed within 90 days.

Finding a new broadband provider

How to find a new broadband provider

If you’re looking to switch away from Virgin Media and find a new broadband deal, you’re in luck. Our widget below can show you all the best broadband deals available in your area at the click of a button.

Simply insert your postcode, filter the deals to your needs, and sign up to the perfect broadband deal for you and your home.

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Can’t decide which streaming service to cancel? This app makes subscription hopping between Netflix, Disney Plus and more easy

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In the increasingly competitive world of the best streaming services, the hard bit isn’t just deciding what to watch – it’s deciding which service to subscribe to in the first place. With prices going up and wages… not so much, more and more of us are starting to think much more critically about the services we subscribe to.

There are even those that are cutting their TV streaming bills by 75% with subscription hopping. But wouldn’t it be great if there was an app that could help us decide which to keep and which to ditch by pointing out which streamers are best suited to what we want to see?

That’s what the recommendation app Watchworthy is promising with the launch of some new streaming features. The first is a collaborative watchlist you can use to get recommendations for your family or friend group. But it’s the second one that’s more interesting, because it can help you decide which streaming subscriptions are worth paying for.

How does Watchworthy help you decide which services are worth watching?

Two iPhones with the Watchworthy app on the homescreens

The Watchworthy app (pictured above) is available on both iOS and Android. (Image credit: Watchworthy)

The new streaming recommendation feature, which is called Worthy Services, is a recommendation service for platforms rather than individual movies or shows. It asks about your taste in TV and then looks at each of the streaming services to see which ones have the most shows you want to see. It also works across paid streamers including Netflix, Hulu, Prime Video, Apple TV Plus, Disney Plus and Max.

If you’re already using the app you shouldn’t need to do anything, but if you’re new you’ll first need to tell the app which movies and shows you want to see. It’ll then show you which shows and movies are available on what service. Each recommendation gets a “worthy” score: the higher the percentage, the more the subscription is worth having. And the lower the number, the more thought you should give to perhaps unsubscribing.

As with any recommendation engine the downside here is that what you watch and what you say you want to watch reflect the shows and genres you already know you like, not the shows and genres you don’t know you like yet. But that’s where the rest of the app comes in: its core purpose is to show you new stuff, so it uses your watchlist as a starting point for its own recommendations.

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Tags App, cancel, decide, Disney, Easy, hopping, Netflix, Service, streaming, Subscription

Entertainment

How to find and cancel your unused subscriptions

Post author By lisa nichols
Post date March 11, 2024
No Comments on How to find and cancel your unused subscriptions

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The subscription model is here to stay, and many of us have signed up for far more services than we actually use on a regular basis. If you’ve ever felt it’s somehow harder to cancel something than it is to sign up for it, you’re not wrong. The FTC wants to compel companies to make cancellation processes easier but, during a hearing on the matter in January, cable and other industry lobbyists argued that making things easier to cancel is bad for business. We put together this guide with a few tips to help you find exactly what you’re paying for and cancel the things you no longer use or need.

First things first: Find out what subscriptions you have

Before putting this post together, I had no idea how many subscriptions I was paying for. Surprises included a coding game for my kid (that he no longer plays) and a British streaming app I’d gotten for one show (that I finished nearly a year ago). You, too, may not know what subscriptions are quietly subtracting dollars from your accounts. One of the most comprehensive ways to see what you’re paying for is to look at your bank and credit card transactions, performing a search for every transaction in the previous full month. It may be a lot to scroll through, but each monthly subscription will appear at least once in that time frame.

Another approach is to search for welcome and thank you emails, since most services send out an initial message confirming your new subscription. Using the advanced search function in your email, enter the words “welcome” or “thank you” in the subject field, and variations on the words “annual” “subscribing” and “membership” in the general or keyword search fields. You should get a decent idea of the things you’ve signed up for, but may have to wade through lots of promotional emails before you find the services you actually subscribed to. This method isn’t as comprehensive as going through your banking statements, but it could help you find annual subscriptions that won’t show up in a month’s worth of transactions.

Sometimes it’s helpful to simply see a list of common subscriptions people pay for (and often forget about). Here are a few:

Entertainment
• YouTube Premium
• Amazon Prime Video (or Prime in general)
• Netflix
• Disney+
• Pandora Premium
• Twitch Subscriber
• Crunchyroll

Gaming
• PlayStation Plus
• Xbox Game Pass
• Nintendo Switch Online

Work/Productivity
• LinkedIn Premium
• Adobe Creative Cloud
• Microsoft 365
• ToDo
• Evernote

Dating
• Tinder
• Grindr
• Bumble
• Hinge
• Raya

Food
• Hello Fresh
• Green Chef
• Blue Apron
• Doordash DashPass
• Uber Eats Uber One
• Monthly coffee, hot sauce and jerky boxes

How to cancel subscriptions

For the most part, the way you sign up for a subscription is the way you’ll cancel it. If you signed up for Strava or Minecraft Realms from your iOS device, you’ll need to cancel it through your Apple account. If you signed up for Netflix through its website, you’ll cancel there. Sometimes even the device you use matters. For example, if you signed up for Paramount Plus via your Fire TV Stick, you’ll go through your TV to cancel instead of through the Amazon mobile app.

Once you’ve determined where to go, the cancellation processes will nearly always involve logging in to your account and navigating to your profile, then your account settings so you can view and end your subscription.

Here are steps to cancel a few of the most popular subs.

From the Apple App Store or Google Play Store

When you pay for a subscription through an app store, the transaction will likely be listed as a payment to either Apple or Google, so it’s harder to see what you’re paying for using the banking suggestion above. Here’s how to see what you’ve subscribed to using the two major app marketplaces, plus how to cancel.

How to cancel subscriptions through Apple’s App Store
1. Open the Settings app on your iPhone or iPad.
2. Tap your profile box at the top.
3. Tap on Subscriptions. Here, you’ll see your active and inactive subscriptions listed.
4. Tap the one you want to cancel and follow the prompts.

How to cancel subscriptions through Google’s Play Store
1. Open the Google Play app.
2. Tap your profile circle in the upper right.
3. Tap on Payments & Subscriptions.
4. Tap on Subscriptions.
4. You’ll see your active subscriptions and can decide which ones you no longer want.

How to cancel Amazon Prime

Amazon

Amazon raised the price of a Prime membership in 2022, bringing it to $15 per month or $139 per year. A membership gets you things like free shipping and access to Prime Video — but just this year the company decided to charge another $3 per month for those who want to watch the streaming service ad-free. If Prime just isn’t worth it for you any longer, here’s how to cancel.

Through the Amazon app:
1. Tap the person icon at the bottom of the screen.
2. Tap on the Your Account button at the top of the screen.
3. Scroll down to and tap Manage Prime Membership under the Account Settings section.
4. You’ll be taken to a Prime page; tap Manage Membership.
5. Select the Update, Cancel and More option, and tap End Membership. Here, you can also opt for a reminder to be sent three days before your next renewal if you don’t want to cancel right away.

Via a web browser:
1. Sign in to Amazon.
2. Hover over Accounts & Lists to the right of the search bar up top.
3. Click on Memberships & Subscriptions under Your Account.
4. You’ll see your Prime membership listed; click on the Prime Membership Settings button.
5. Click on Update, Cancel & More under Manage Memberships.
6. In the pop-up menu, click the End Membership button.

How to cancel Paramount Plus

Paramount Plus is one of the cheaper video streaming subscriptions out there, going for $6 per month for the ad-supported version or $12 for the ad-free version with Showtime. But if you just signed up to watch the Super Bowl and haven’t canceled yet, here’s how to stop your sub. Remember if you signed up for Paramount Plus through Prime Video or through the App Store, you’ll need to cancel through the same platform.

1. Log in to your Paramount Plus account on a web browser.
2. Select the username in the upper right corner.
3. Click on Account and scroll down to Cancel Subscription.
4. Click on Cancel Subscription.

How to cancel Apple TV+

Apple

Apple TV+ is up to $10 per month, which gets you a front row seat in your own living room to Apple Studio’s Oscar-nominated Killers of the Flower Moon. But if you’ve watched that and are now just waiting for season two of Severance, there’s no penalty for canceling the service and signing back up later. Apple TV+ requires an Apple ID, so it’s easiest to cancel through the Settings app on your Apple device. If you didn’t sign up through a Mac, iPad or iPhone or don’t have an Apple TV box, follow the PC instructions.

On an iPhone or iPad:
1. Open the Settings app.
2. Tap your profile box at the top.
3. Tap on Subscriptions.
4. Tap either Apple TV+ or Apple One membership, depending on how you first signed up.
5. Select which subscriptions you want to cancel and follow the prompts.

On a Mac:
1. Open the App Store app.
2. Click on your name and profile image at the bottom left.
3. Click on Account Settings at the top of the screen.
4. In the pop-up window, scroll down to the Manage section and click the Manage link to the right of the word Subscriptions.
5. Select the Edit link next to the subscription you want to cancel, then click the Cancel Subscription button.

On an Apple TV box:
1. Open the Settings app from the home page.
2. Click on Users & Accounts.
3. Click on Subscriptions.
4. Find the subscription you want to cancel and follow the prompts.

On a PC:
1. Go to tv.apple.com and sign in.
2. Click on the account icon at the top of the page.
3. Click on Settings and scroll down to Subscriptions, then click Manage
4. Choose Cancel Subscription.

How to cancel an Audible membership

If you downloaded Audible as part of a free trial or grabbed it for a 12-hour road trip but haven’t used it much since, here’s how to stop paying $8 per month. If you didn’t sign up via Amazon or Audible and instead went through Apple’s App Store or Google Play, follow the “From an app store” instructions above.

Through Amazon:
1. Sign in to your Amazon account.
2. Hover over Accounts & Lists to the right of the search bar.
3. Click on Memberships & Subscriptions under YourAccount.
4. You’ll see your Audible membership listed; click the Audible Settings button.
5. Scroll down to Membership Options & Help and click on Cancel Membership.

Through Audible:
1. Sign in to your Audible account.
2. Hover over the link that says Hi [your name] and select Account Details from the menu.
3. You’ll see a box with your membership details; click on Cancel Membership.
4. Answer the “reason for canceling” question and follow the prompts.

How to cancel Spotify Premium

Spotify

Spotify has been testing out AI-generated playlists and may soon have a “Supremium” tier for $20 a month. But if you just want to go back to the free version, here’s how. Note that you’ll need to go through a web browser, as the only way you can cancel through the app involves deleting your account and all its data. If you want to preserve your playlists and just go to the free version, you can use either a mobile or desktop browser.

1. Head to Spotify on a web browser and log in.
2. If you haven’t logged in via the web before, you’ll see a button for Web Player or Account Overview; select Account Overview.
3. If you’re already in the Web Player, click either the gear icon (mobile browser) or your profile image (desktop browser) in the upper right corner and select Account.
4. Your subscription will appear in a box labeled Your Plan; click that box or scroll down to Manage Your Plan and click.
5. You’ll see your plan details, click the Change Plan button.
6. A list of subscription plans will appear; scroll to the bottom and select Cancel Premium under the Spotify Free plan.

How to cancel YouTube TV

YouTube TV recently hiked its price to $73. If you also call that outrageous, here’s how to stop paying. YouTube TV happens to be one of the few subscription services that allows you to cancel through the app itself, as long as you’re on an Android device. Non-Android users can cancel through a web browser.

On an Android device:
1. Open the YouTube TV app.
2. Tap your profile circle at the top right.
3. Tap on Settings, then tap on Membership.
4. Under your membership details, tap Manage.
5. Click on Cancel Membership and follow the prompts.

Via a web browser:
1. Head to YouTubeTV.
2. Log in and click your profile circle in the top right.
3. Tap on Settings, then tap on Membership.
4. Under your membership details, tap on Manage next to Base Plan.
5. Click on Cancel Membership and follow the prompts.

Apps that can help

Some finance apps will track and manage your subscriptions for you. We researched many and tried out a few to see how they can help. One of our previous recommendations, Mint, is closing down, which leaves Rocket Money. Just note that it costs money to handle subscription cancellation on your behalf, and adding another subscription to your life can feel counterproductive when you’re trying to do the opposite.

Rocket Money

Owned by the same company as Rocket Mortgages, Rocket Money is a finance app that connects with your bank account and offers to help you budget and track your overall spending, in addition to managing your subscriptions. You’ll pay for the app using a sliding scale from $3 to $12 per month for the premium version, which includes automated cancellation and other features. To access the free version at sign-up, move the slider to the left until you reach $0.

Once you’ve linked your account, navigating to the Recurring tab gives you an overview of your subscriptions. I liked that you can access this using either the mobile or desktop app. After linking my accounts, it reminded me of an upcoming renewal for a magazine I don’t read and hosting fees for a website I no longer need. Canceling both of those would save me nearly $200 in a year. Unfortunately, my monthly Apple One payment and the Max access that I pay for through my Samsung TV didn’t show up as recurring subscriptions. That could be due to how my bank lists the transaction, but I’d like to have seen those on the list, too.

Next to each transaction is a three dot menu, which includes an option to “cancel this for me” for Premium subscribers. Click and you’ll see contact methods to handle it yourself or a button to have Rocket Money do it. After you provide your username and password for the service, you’ll get an email confirmation that tells you the process could take up to ten days to complete. When I had Rocket Money cancel Paramount Plus for me, I got an email later that night saying the cancellation was complete.

While it’s not a magic program that zaps your subscriptions away, Rocket Money could save you a few steps. Seeing (most of) your recurring charges together is also helpful for staying on top of things. It’s up to you whether the Premium charge (and taking on another subscription) is worth the cancellation service.

Reminder apps

There are other apps, like Bobby (iOS) and Tilla (Android), that don’t connect with your bank account. Instead, you enter the details of the subscriptions you already have and add new ones as you go. The apps will remind you about upcoming renewals and let you quickly see what you’re paying for, all in one place. Both are free to use but limit the number of subscriptions you can track until you upgrade, which costs a flat $4 for Bobby and $2 for Tilla. I feel like if you possess the diligence to keep apps like these up to date, you could just as easily use a spreadsheet or native apps like Apple or Google’s Reminders, though these are more colorful.

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