burnt

Cisco Webex can now tell if a contact center employee is burnt out

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Cisco Webex can now tell if a contact center employee is burnt out

In a bid to revolutionize online collaboration, Cisco has unveiled a series of new AI-powered features across its Webex video conferencing portfolio. The most eye-catching feature, currently in beta testing, is an agent burnout detection capability, which uses artificial intelligence to identify signs of fatigue among contact center workers. Cisco AI Assistant for Webex Contact … Read more

Almost half of IT teams are burnt out as a result of war rooms, as ‘blame game’ culture becomes the norm for most organizations

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Almost half of IT teams are burnt out as a result of war rooms, as ‘blame game’ culture becomes the norm for most organizations

New research has found that almost half (49%) of IT teams are suffering from burnout as a result of war rooms made necessary by the rampant ‘blame game’ being played between IT teams and third-party service providers. A significant majority (91%) of organizations are still embroiled in hosting war-room-style meetings to get to the bottom … Read more