burnt

Cisco Webex can now tell if a contact center employee is burnt out

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[ad_1] In a bid to revolutionize online collaboration, Cisco has unveiled a series of new AI-powered features across its Webex video conferencing portfolio. The most eye-catching feature, currently in beta testing, is an agent burnout detection capability, which uses artificial intelligence to identify signs of fatigue among contact center workers. Cisco AI Assistant for Webex … Read more

Almost half of IT teams are burnt out as a result of war rooms, as ‘blame game’ culture becomes the norm for most organizations

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[ad_1] New research has found that almost half (49%) of IT teams are suffering from burnout as a result of war rooms made necessary by the rampant ‘blame game’ being played between IT teams and third-party service providers. A significant majority (91%) of organizations are still embroiled in hosting war-room-style meetings to get to the … Read more