CSG Supercharges Customer Experience With Launch Of IndustrySpecific Customer Engagement Solution, CSG Xponent Ignite

CSG Supercharges Customer Experience With Launch Of IndustrySpecific Customer Engagement Solution, CSG Xponent Ignite

CSG improves the customer experience by introducing the industry-leading customer engagement solution, CSG Xponent Ignite.

CSG® (NASDAQ: CSGS) enables companies to create memorable experiences that make it easier for consumers and businesses to connect, use, and pay for the products and services they love. To enable proactive customer engagement (CX), CSG today launched CSG Xponent Ignite, an industry experience-based customer engagement solution that enables organizations to quickly deliver, share and deliver measurable experiences in alignment with their goals.

Businesses get frustrated when they spend millions of dollars on generic customer experience tools that don't deliver the results they were designed for. "Increasing ROI on CX initiatives is what organizations need and what we offer with CSG Xponent Ignite," said Eric Karaskilla, CSG Head of Customer Engagement at CSG. CSG Experience offers consumers and patients a premium digital experience. Xponent Ignite improves the customer experience by delivering pre-built, industry-ready customer journeys with pre-built integrations that customize and automate key customer touchpoints for instant customer value and faster investment feedback.

“Despite the increase in deployments, few companies have mastered the art of delivering a great customer experience. Enterprises today require easy access and the ability to connect the dots between applications to drive business outcomes,” said Milo D'Antonio, Principal Analyst at Omdia .CSG. . Xponent Ignite takes the guesswork out of organizing a trip and makes it easier for the end user with scalability and speed.

With CSG Xponent Ignite, organizations can:

  • Demonstrate and develop a CX business case, understand the maturity of their customer experience, identify opportunities to increase ROI, and help define a robust CX strategy to drive desired business and customer outcomes.
  • Increase your ROI with 80+ pre-built industry paths Which quickly organizes the most important interactions with customers to increase customer satisfaction, increase customer retention, increase sales and achieve a faster return on investment.
  • Easily add and remove data stores with an API library of 100+ pre-built integrations to simplify and seamlessly connect to your existing technology stack without having to remove or replace your existing IT infrastructure.
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CSG Xponent Ignite enables telcos, financial services, retail, and healthcare companies to customize customer journeys with use cases for acquisition, support, growth, and retention. The guide is based on industry best practices and experience from organizing 50 billion multi-channel interactions around the world. With Xponent Ignite, healthcare providers can improve patient care through real-time digital communications such as compliance notifications and appointment reminders. Financial institutions can manage mortgage applications with proactive and customizable real-time reminders and status updates. Retailers can customize offers and target them to customers in the right channel at the right time to convert purchases. Communication service providers can increase customer loyalty through campaigns.

For more information on CSG Xponent Ignite and how to take your customer experience to the next level, visit https://www.csgi.com/products/xponent/ignite/.


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About KSG

CSG enables businesses to create memorable experiences by making it easy for people and businesses to connect, use and pay for the services they love. Customer service, billing and payments solutions help businesses of all sizes make money and deliver value. With our SaaS solutions, leaders can take their future into their own hands and benefit from the guidance of our experienced global CSG services team of over 5,000 people.

Want to learn more about how you can be a change maker and shape the industry like our 1,000+ customers? Visit csgi.com for more information.

Copyright © 2022 CSG Systems International, Inc. and/or its affiliates (CSG). All rights reserved. CSG® is a registered trademark of CSG Systems International, Inc. All third-party trademarks, service marks and/or product names mentioned herein belong to their respective owners and all rights are reserved.

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