A worldwide issue related to Amazon Web Services (AWS) on Monday caused a huge amount of internet platforms to stop working — with strong reactions from people online.
As Mashable’s Eric Miller reports, citing Downdetector, internet services including Amazon’s storefront, Prime, Alexa, Ring, AT&T, Venmo, Robinhood, Slack, and Lyft went down shortly after 3 a.m. ET.
(Disclosure: Downdetector is owned by Ziff Davis, which also owns Mashable.)
Social media and messaging platforms Snapchat, Reddit, and Signal, gaming platforms including Roblox, Fortnite, and Steam, and major streaming services including Prime Video, HBO Max, Disney+, and Hulu were also affected. Mashable has a full list of the platforms and services impacted by the outage.
Spikes on Downdetector’s homepage showing AWS-powered platforms.
Credit: Mashable screenshot: Downdetector
In an update posted on a company dashboard Monday, AWS stated it had “identified a potential root cause for error rates for the DynamoDB APIs in the US-EAST-1 Region,” which was “related to DNS resolution.” After working to resolve the issue, AWS reported, “We are seeing significant signs of recovery. Most requests should now be succeeding.”
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Companies and brands affected including Epic Games’ Fortnite and British bank Lloyds posted on X they were investigating the impact of the outage.
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Individual company leaders, including Signal president Meredith Whittaker, also acknowledged the outage on social media.
Instantly, users flocked to still functioning social media sites including X and Bluesky to either lament their lack of access or drop the requisite run-into-the-sunset post that always comes with an internet outage.
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This story is developing…
UPDATE: Oct. 20, 2025, 10:47 a.m. UTC Added additional AWS dashboard update.